Directions: Read the following letter carefully and answer the questions given below it. Certain words in the letter have been printed in italics to help you locate them easily for answering some of the questions.
Dear Mr. Kapdawalla, We certainly agree with you that it is inconvenient to run a home without a washing machine. For that reason, we have lost no time in investigating the the source of the trouble in your machine. The report from our repair department indicates that your washing machine has a burned-out bearing which was caused by the fact that it has not been oiled. Although we guarantee our washing machines for three years against all defects workmanship in or materials, we cannot assume responsibility for repairs necessitated by improper care. We, therefore, cannot grant your request to repair your machine without charges. We shall, however, be glad to put your washing machine in brand new condition at the actual cost of the parts i.e.325. When your machine is returned to you, it will be completely oiled and ready to operate. Then, if you follow the directions for oiling, which are given on page 3 of your instruction book, you will get years of trouble-free service from your washing machine. Just mail the enclosed postcard today, authorising us to proceed with the repairs. We return your machine on Saturday.
Mr. M.N. Laundrywalla
1. This letter seems to be a reply to